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Our Norwich hotel guest amenities and services - FAQs

Car hire     

Holiday Inn Norwich - North can advise you on local car hire arrangements from Norwich International Airport – contact the hotel directly


Car parking

Free, onsite car parking for up to 200 cars for in house guests


Parking at the hotel for Norwich Airport

Short & long stay parking is available, this can be booked with the hotel directly

1 day       £7.50

2 days    £15.00

8 days    £35.00

15 days  £50.00


Check in and out         

Check-in is at 14.00 hrs

Check-out is at 12.00 noon

Early check-in & check-out is available on request, although a charge may apply.


Children and families     
Children of all ages are welcome. A limited number of family rooms are available. Children up to the age of 12 are free when sharing their parents room. Meals are charged as per the below.



Children under the age of 5 years are free, (on the basis that they are sharing their parents room)

Children aged 12 years and under eat free when sharing their parents room.

Children aged 13 and over are charged full adult price.

Cots and high chairs are always available free of charge.

Email & fax facilities       

Fax and photocopying facilities are available at Reception. The hotel also has a guest computer in the Lounge Bar, with high-speed internet access & printing.


Currency and credit cards accepted        

The hotel accepts £ sterling and travellers cheques as well as all major credit cards, including Visa, Mastercard, American Express,



Accessible rooms are available for guests and the public areas are all fully accessible.


Function Rooms

The hotel boasts 7 private function rooms, including the Lancaster Suite, which can cater for up to 600 guests theatre style and 450 guests seated for a banquet.


Health Club

Health Central Health and Fitness Club is complimentary to all hotel guests and is open from 6.30 am until 10.00 pm. The hotel regrets that it does not have wheelchair access to the gymnasium.



A laundry and dry cleaning service is available at the hotel, including a same day service.


Medical and dental        

24hr local doctor/medical service available nearby.


Packed and picnic meals

Packed breakfast, lunch & dinner is available. Please ask at Reception for details.



Unfortunately dogs are not allowed in the hotel with the exception of assistance dogs.



The Concorde Restaurant  serves breakfast lunch and dinner 7 days a week. The restaurant offers a carvery lunch and dinner at the weekends. Just call 01603 201114 to make a reservation. The restaurant also offers a variety of meal options over the Christmas period from Christmas Day Carvery to Corporate Lunches - download our brochure for more information.



To comply with regulations smoking is not permitted in the public areas of the hotel and is only permitted in the designated areas outside of the hotel. We are a fully non-smoking hotel, with no smoking bedrooms.


Special diets

The hotel caters for most special diets but advance notice is preferred. Vegetarian options are available at all times in the lounge, restaurant & room service.


Useful transport numbers and links        

Courtesy Taxis : 01603 446644

Hertz Rental Cars (Airport) : 0870 850 7198

Norwich International Airport : 01603 411 923

Norwich Airport Travel Shop : 01603 428700

Train enquiries : 08457 484950

Traveline East Anglia : 0870 608 2 608.

National Express : 08705 808080

Norwich Park + Ride : 0344 800 8003